Return policy

At AVORE, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must be:

Brand new, unused, unopened, and in its original, intact packaging.
In the same condition as when you received it.
Accompanied by proof of purchase or an order confirmation.

As our products are health and personal care items, we do not accept returns for items that have been opened, used, or tampered with, unless the product arrived damaged or defective.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Opened health supplements or consumable health products
Used personal care products
Products with broken seals or missing packaging
Clearance, final sale, or promotional items marked as non-returnable
Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your item is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

Your order number
A clear description of the issue
Photos of the product, packaging, and shipping label

If your claim is approved, we may offer a replacement, a refund, or store credit.

How to Initiate a Return

To request a return, please email [avorewellness@gmail.com] with your order number and the reason for the return.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide return instructions.

Return Shipping Costs

Unless the return is due to an error on our part—such as a damaged, defective, or incorrect item—the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or if the return is due to an error on our part.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method. The time it takes for the refund to appear in your account depends on your bank or payment service provider; please allow 5 to 10 business days for processing.

Order Cancellation

If you need to cancel your order, please contact us at [Support Email] within 12 hours of placing it.

Once an order has been processed or shipped, we cannot guarantee that it can be cancelled.

Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item for a different product, please return the eligible item and place a new order.

Contact Us

For questions regarding returns or refunds, please contact:

AVORE Customer Support
Email:avorewellness@gmail.com